Privacy Policy

1. Who We Are

This website is operated by Steiner Remodel, LLC ("Steiner Remodel," "we," "us," or "our"), a design-build remodeling company based at 1887 SE Milport Rd, Milwaukie, OR 97222 (Oregon CCB No. 189868). This Privacy Policy explains how we handle personal information collected through this website and through the conversations that start here.

2. Information We Collect

Information you give us. When you fill out an estimate request or contact form, call, text, or email us, we may collect:

• Your name, phone number, and email address
• Your project address or location
• Your preferred way for us to contact you
• Details about your project, such as the type of space, goals, budget range, and timeline
• Photos, plans, or other files you choose to share with us

Information collected automatically. Like most websites, our site and its hosting provider automatically receive basic technical information when you visit, such as your IP address, browser type, device type, and the pages you view. Our forms use Google reCAPTCHA to block spam, and some pages include an embedded Google Map. These services may collect information about your device and interaction as described in Google's own privacy policy.

3. How We Use Your Information

• To respond to your inquiry and schedule your free estimate
• To design, price, plan, and complete your remodeling project
• To communicate with you about your project, including scheduling, permits, and updates
• To keep our website secure and protect it from spam and abuse
• To improve our website and services
• To meet our legal, licensing, insurance, and accounting obligations

4. Phone Calls and Text Messages

If you give us your phone number and choose a phone call or text message as your preferred contact method, you agree that we may call or text you at that number about your inquiry and your project. Message frequency varies. Message and data rates may apply. You can reply STOP to any text to opt out, or HELP for help, and you can always ask us to stop calling. We do not sell, rent, or share your mobile number or text messaging consent with third parties for their marketing purposes.

5. How We Share Your Information

We do not sell your personal information. We only share it when needed to run our business and serve you:

• Service providers that help us operate, such as our website host, email, scheduling, and project management tools. They may only use your information to provide services to us.
• Project partners such as designers, subcontractors, and suppliers working on your project, only to the extent needed to complete the work.
• Legal reasons, when required by law, to respond to legal process, or to protect the rights and safety of our customers, our team, or others.
• Business changes, if our business is sold or reorganized, in which case this policy will continue to apply to your information.

6. Cookies

Our website uses a small number of cookies and similar technologies that are needed for the site and its forms to work, including those set by our hosting provider and by Google reCAPTCHA and Google Maps. We do not currently use advertising cookies. You can block or delete cookies in your browser settings, but some parts of the site, like the forms, may not work correctly if you do.

7. How Long We Keep Information

We keep your information for as long as we need it to respond to you, complete and warranty your project, and meet our legal, tax, and licensing record-keeping requirements. When we no longer need it, we delete it or store it securely until it can be deleted.

8. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information, and our website is served over a secure HTTPS connection. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your Choices and Rights

You can contact us at any time to:

• Ask what personal information we have about you
• Correct information that is inaccurate
• Ask us to delete your information, subject to records we are required to keep
• Stop receiving calls, texts, or emails from us

Depending on where you live, you may have additional rights under laws such as the Oregon Consumer Privacy Act. We will not treat you differently for exercising your privacy rights. We may need to verify your identity before completing a request, and we will respond within the time required by applicable law.

10. Children's Privacy

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, please contact us and we will delete it.

11. Other Websites

Our site links to other websites, such as Google reviews, Houzz, and our social media pages. We are not responsible for the privacy practices of those sites, so we encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page. Significant changes will be posted clearly on this page.